Current role: Workshop Host
Business and service designer, design lead. Background in Computer Science and MBA focusing on marketing and innovation management. I am digital strategy and service design lead in Poste Italiane, with 20+ years working on digital + cross-channel service ideation and design in business consultancies, design agencies and industrial companies.
During my work career, I have organized design practices, end-to-end methodologies (from market strategy to product development, rollout and management), and have started digital transformation activities, always addressing them from a business perspective. My current interests are now on business transformation from a change and people management perspective, to make organizations more agile and resilient to market dynamics.