Kristel is one of the partners at Namahn, where she focuses mainly on strategic design and knowledge development. Kristel constantly develops new methods and tools. She is the lead author of the Service Design Toolkit (www.servicedesigntoolkit.org) and the Systemic Design Toolkit (www.systemicdesigntoolkit.org). Kristel also teaches...

Koen Peters is a regular speaker at EuroIA and was co-chair in 2016 (Amsterdam). He has been working at Namahn for almost 20 years, mainly as information architect and UX designer. In the past couple of years, he has explored the possibilities of systemic design...