Over the last couple of years, the Dutch airline KLM has won many awards for the use of digital tools to help its customers have better travel experiences[1] and the company definitely profited from these investments in social customer care[2].However, until recently, another type of...

We can’t predict the future, yet we do it all the time. We organize events, trips, projects, days, weeks, and years. We plan to buy a home, build a career, survive cancer, learn to dance, teach a class, or get in shape. Our ability to...

Congratulations. You followed the guide to become an evil mastermind. You're no longer a petty peasant of the lower ranks. You're leading a team now. Of course, we both know, that this is just a first step to total domination. As long as you still...

Self-driving cars, digital companions, domestic robots and even AI-powered sex automatons will share the physical world with us very soon. It will have far-reaching consequences for our societies. If we hope to live safely with autonomous machines, they can't be a threat to us, and...

Accessibility has been a legal requirement for decades, and a moral one for longer, but increasing numbers of businesses and other institutions are finally starting to treat it as a priority. Most accessibility guidelines focus on basic interface usability, but real inclusive design requires us...

Advances in digital technologies have enhanced the capabilities of surgical practitioners in significant ways. With each advance, the relationship between human operators and digital assistants becomes ever more inter-dependent and intertwined. We operate as human-computer entities, evolving beyond the interface as a control system, blurring the...

New technologies like artificial intelligence force us to rethink our prototyping strategies. Although we have access to more and more tools and techniques, building the right prototype at the right time can be hard. While we need to evaluate the viability of new ideas fast,...