The Siren Call of Self-Neglect

2019 Keynote


In many ways, UX Researchers are suppose to protect, elevate and advocate for the humanity and needs of people who engage with designed experiences. Unfortunately we often try to accomplish these goals at the expense of our own health and well-being while simultaneously working at companies and organisations who don’t know how to mentally and emotionally support us as we wade into the complexity and messiness of humanity within our research.

In this talk, we will begin some of the challenging personal work necessary to acknowledge the holistic toll of our profession, the symptoms of compassion fatigue and trauma within our industry, the impact it has on research and design, and what you can do to rise above it.

About the speaker(s)

Vivianne is a UX Researcher with 7+ years of psychology and research experience spanning multiple contexts, cultures, and industries. Currently she is working at Salesforce where she leverages research to help C-suite executives across various industries and companies develop innovative, human-centered approaches to business problems and convey what is meaningful to their internal and external customers.

Prior to becoming a UX Researcher, she worked primarily in the arenas of counselling and human services, tackling issues like shame, empathy, vulnerability and compassion. Vivianne credits her previous experience as a human services professional, her multi-cultural upbringing, and her love for psychology as major influences on her approach to research and innovation.